This page provides you with information about SkyDesk updates/maintenance and issues.

SkyDesk Support Update Information

Oct 9, 2018

Dear customers,

Thank you for using SkyDesk Support. We greatly appreciate your business.
As we announced previously, we updated SkyDesk Support.

Sep 18, 2018

Dear customers,

Thank you for using SkyDesk Support. We greatly appreciate your business.

We will change user interface and add new features of SkyDesk Support.
The details are as below;

Setup Pages Regrouped

CHANNELS GENERAL CUSTOMIZATION AUTOMATION
Email Company Ticket Status Assignment Rules
Help Center Rebranding Fields Notify
Chat Business Hours Layouts Workflows
Twitter Customer Happiness Time Tracking Macros
Facebook Products Modules Escalate (SLA)
Phone Departments Templates Supervise
Web Forms   Personal Settings Support Contract
       
USER AND CONTROL DATA ADMINISTRATION MARKETPLACE DEVELOPER SPACE
Agents Import / Export SkyDesk API
Teams Recycle Bin Add-ons Mobile SDK
Permissions Zwitch   Build Extensions


Note: The features described here may be changed before the release.