Dear customers,
Thank you for using SkyDesk Support. We greatly appreciate your business.
As we announced previously, we updated SkyDesk Support.
Sep 18, 2018
Dear customers,
Thank you for using SkyDesk Support. We greatly appreciate your business.
We will change user interface and add new features of SkyDesk Support.
The details are as below;
Setup Pages Regrouped
| CHANNELS | GENERAL | CUSTOMIZATION | AUTOMATION |
| Company | Ticket Status | Assignment Rules | |
| Help Center | Rebranding | Fields | Notify |
| Chat | Business Hours | Layouts | Workflows |
| Customer Happiness | Time Tracking | Macros | |
| Products | Modules | Escalate (SLA) | |
| Phone | Departments | Templates | Supervise |
| Web Forms | Personal Settings | Support Contract | |
| USER AND CONTROL | DATA ADMINISTRATION | MARKETPLACE | DEVELOPER SPACE |
| Agents | Import / Export | SkyDesk | API |
| Teams | Recycle Bin | Add-ons | Mobile SDK |
| Permissions | Zwitch | Build Extensions |
Note: The features described here may be changed before the release.
